August 9, 2020
Success Stories: How Thanachart Bank Improved Their Collections Strategy – and Their Profitability!
The Challenge Thanachart Bank was facing rising delinquencies in the market and knew they had…
December 15, 2017
Five Crowd-Sourced Reflections to Overcome the Precipice of a Crisis
By Michelle Katics, BankersLab Co-Founder I recently spent time with a client in New Zealand…
September 13, 2017
Agile vs. Business Process Reengineering
I don't want to build a better boat. I want a new kind of boat!…
April 10, 2017
Are you Sinking or Swimming in the Big Data Lake?
For years, I was a vocal critic and naysayer of big data. Inside the bank…
April 5, 2016
Current FinTech Trends in Retail Lending
Current FinTech Trends in Retail Lending from BankersLab FinTech is gathering pace, with close…
February 22, 2016
Building Retail Banking Credit Expertise in Myanmar – Part 2 in a Series
by guest blogger Richard Hartung In late January, 21 enthusiastic participants joined BankersLab trainers Pauline…
January 19, 2016
Is the return to sub-prime lending a good idea?
During the housing crisis some years ago, banks who were lending to home buyers that…
December 23, 2015
Is managing the small business portfolio keeping you up at night?
Let's review some answers to your questions and get you back in the game with…
November 9, 2015
What Can Bank Managers Learn from Retailers About Customer Service?
You call yourself a Banker or Bank Manager, and you tell anyone who asks that…
October 20, 2015
Retail Lenders Questions on Small Business Lending: Decisions
We often receive questions from retail lenders on small business lending and many in regard…
September 24, 2015
How To Be A Better Banker: Know Your Customers
Let's start by getting one thing straight, being a better banker is about awareness. Are…
March 28, 2015
CreditLab: Reality show or training?
Mix two parts reality show, one part sports event, and one part TV drama and…