LendingLab

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Course Overview

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Course Description

LendingLab® is designed to provide a solid understanding of how to plan, build and implement a retail-lending product.

How do you strike the right customer value proposition? How do you design products for your customers that bring value to their financial lives and operate smoothly within the bank? How do you satisfy customers and improve profitability at the same time?

During the three-day course participants will explore retail product design, identify important features that bring customer value and support profitability, underwriting, and account management and collections.

Learning Objectives

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LEARN

Understand the end-to-end product development process and the role & responsibilities for each step.

EXPLORE

Explore how a retail product is designed and how to use those elements to foster long-term profitability and sustainability.

DEFINE

Understand how to define the acquisition channels based on acquisition volume forecast for product launch.

UNDERSTAND

Understand the impact of pricing strategies on portfolio profitability and the concept of risk / reward balance and loss coverage.

LendingLab Sample Course Agenda

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  • Introduction and decision what the main goal for the course will be
  • What is the product program?
  • Product Planning
  • Product Design
  • Activity: Product Design
  • Channel and Acquisition Strategies
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  • Underwriting Risk Acceptance Criteria
  • Activity: Setting underwriting risk acceptance criteria
  • Portfolio Financials
  • Pricing & Cost of Funds
  • Activity: Pricing
  • Operational Risk & Reg. Requirements
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  • Account Management and Collection
  • Activity: Account Management & Collections Strategies
  • Activity: Capacity planning
  • Case study: Develop a product program
  • Product Program Presentation
  • Course debrief
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Client Testimonials

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How will you nurture your human capital?

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