LendingLab: Small Business

Foundation level understanding of Small business lending portfolio management

Course Overview

Course Description

LendingLab: Small Business provides a basic understanding of small business lending principals, processes and products.

The course helps participants understand the similarities and differences inherent in the small business decision space including how to define small businesses for your financial institution, how to apply P&L metrics appropriately, how risk can best be identified, and how to leverage knowledge gained from other disciplines while adapting that knowledge to small business.

Industry best practices combine the best from the retail and commercial banking worlds to address this unique segment.  Participants will be able to test their new knowledge in open discussions, activities and simulations in a team environment. Each team will address underwriting practices, construction of P&L, and pricing. The final simulation will bring all activities together in a “branch competition” with portfolio level data.

Learning Objectives


Explain what a small business is, what the ideal small business customer looks like, and what products or services can be offered to maximize profit.


Connect the dots from corporate level risk appetite and loss metrics through small business underwriting and portfolio management strategies to P&L.


Adapt best practices from the retail and commercial banks to the small business market including lifecycle decisioning, fraud and risk mitigation, underwriting principals, product and pricing assignments.


Network with participants across your organization through the team structure to understand their functions and how they can help the organization reach its business goals.

The LendingLab: SME Simulation

  • Repetition

    Players repeat strategic decisions in a variety of market conditions, reinforcing learning objectives.

  • Experimentation

    The simulation provides a safe virtual environment for players to test-drive portfolio management strategies.

  • Evaluation

    Players have the opportunity to evaluate and understand the outcome of their portfolio management decisions.

  • Retention

    “Learn by Doing” approach maximizies learning retention.

Client Testimonials

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